Last Updated: 18/09/2025

At Uniprint, we strive to deliver the best quality customized products and printing solutions. Since many of our products are personalized and made-to-order, our Refund & Returns Policy is designed to be fair, transparent, and in compliance with Razorpay’s requirements.

1. Eligibility for Returns

• Customized products (with logos, names, or personalized designs) are not eligible for returns or refunds, except in cases of manufacturing defects, misprints, or damage during delivery.
• Standard (non-customized) products may be eligible for return within 7 days of delivery, provided they are unused, unworn, and in original packaging.
• A valid order ID/receipt must be provided for all return or refund requests.

2. Damaged or Defective Products

• If your product arrives damaged, defective, or misprinted, please email us at uniprint.in@gmail.com within 48 hours of delivery, with photos/videos of the product and packaging.
• Once verified, we will arrange:
  • A replacement of the same item, OR
  • A refund to your original payment method.

3. Non-Returnable Items

The following items are not eligible for return/refund:

• Customized uniforms, t-shirts, mugs, or any other personalized items.
• Discounted or clearance sale items.
• Products returned without prior approval.

4. Refund Process (Razorpay Transactions)

• Approved refunds will be processed via Razorpay to your original payment method (UPI, card, net banking, or wallet).
• Refund initiation: within 5–7 business days after verification.
• Refund reflection: may take 7–10 additional business days, depending on your bank/payment provider.
• You will receive an email/SMS notification once the refund is processed by Razorpay.

5. Order Cancellations

• Orders for customized products cannot be cancelled once production has started.
• If a cancellation is requested before printing or dispatch, we may issue a partial or full refund (based on work already done).

6. How to Request a Return or Refund

Please contact us with the following details:

📧 Email: uniprint.in@gmail.com
📞 Phone: +91 97241 92836

Required details:

• Order ID
• Reason for return/refund
• Supporting photos/videos (if applicable)

7. Contact Us

For any questions regarding this Refund & Returns Policy, please contact:

Uniprint
📍 Address: 202, Golden Square, Near D-mart, Mota Varachha, Surat-394101
📞 Phone: +91 97241 92836
📧 Email: uniprint.in@gmail.com